Emails

Customer Reviews Add-on by Stokes Web Development

Emails

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There are 3 different emails that can be sent at various times by the Customer Review Add-on. These are the Administration Notification email, the User Notification email and the automated User Reminder emails.

Administration Notification Email

The administration notification email is sent to the website administrator each time someone writes a review. This email alerts them to the fact that they need to approve the review before it is made live.

This function is handled by the Review List Control. Via that control you can enable or disable this feature, set the email address that it is sent to and set the email subject text. For more information on these tasks see: Review List Control.

The actual text of the email is contained in the reviewemailsubmit.htm template file that was installed in the root of the website. This file can be edited via your favorite HTML editor and may contain any valid HTML. The following dynamic tags may also be used:

[Date] - This is replaced by the date the review was written or last modified.

[SiteName] - This is replaced by the name of the website as set in the Merchant Tools.

[AdminLink] - This is replaced by a link to your Review Administration page.

User Notification Email

The user notification email is sent to the person who wrote the review when the review is approved by the administrator. This email is a great opportunity to get the user back to your website.

This function is handled by the Review Admin Control. Via that control you can enable or disable this feature and set the email subject text. For more information on these tasks see: Review Admin Control.

The actual text of the email is contained in the ssl/management/reviewemailapprove.htm template file that was installed earlier. This file can be edited via your favorite HTML editor and may contain any valid HTML. The following dynamic tags may also be used:

[Date] - This is replaced by the date the review was written or last modified.

[SiteName] - This is replaced by the name of the website as set in the Merchant Tools.

[ReviewLink] - This is replaced by a link to the product page for that review.

Automated User Reminder Email

The automated user reminder email is a very powerful marketing tool. This function automatically sends emails 21 days after a customer places an order on your website listing the items they purchased with a link for them to review that item. This email both gets the user back to your site and helps you get a larger number of reviews.

This feature is enabled by the code added to your global.asax.vb file and is configured by the code added to your web.config file. The following are the attributes you can edit via the web.config file to control this function:

ReminderEmailDaysToWait - This sets how many days to wait before sending the reminder email. The default is 21 and the maximum is 90.

ReminderEmailCC - This allows you to set an email address that will get a copy of the auto generated emails that are sent out. This is primarily used only for short term testing.

ReminderEmailTrigger - This sets what to base the time delay upon and can either be set to dateordered (default) or dateshipped. The dateordered setting will work for all sites and is best if your orders ship within a week after being placed. The dateshipped is best if there is often delays in shipping orders. However, if this is used you must make sure that each order is marked as shipped in the merchant tools or this email will not be sent. If you use other add-ons or programs to handle order fulfillment this field may never be set. Be sure to test that emails are being sent if you set it to dateshipped.

ReminderEmailSubject - This is the subject of the reminder email and defaults to "Review items recently ordered from [StoreName]". [StoreName] will be replaced by the name of your store as set in the Merchant Tools.

SendEmailsToNonSubscribed - If set to True, emails will be sent whether or not the customer is subscribed to your newsletter. If set to False (default), emails will only be sent if the customer has signed up for your newsletter.

The text for the email is contained in the reviewscheduledemail.htm template file that was installed previously in the root of the website. This file can be edited via your favorite HTML editor and may contain any valid HTML. The following dynamic tags may also be used:

[FirstName] - This is replaced by the customers first name.

[LastName] - This is replaced by the customers last name.

[StoreName] - This is replaced by the name of the website as set in the Merchant Tools.

[Email] - This is replaced by the customers email address.

[ItemTemplate] - This is replaced by the output of the item template discussed below.

The item template is a template that is repeated for each product the customer ordered. The text for this comes from the reviewscheduledemailitem.htm template file that was installed previously in the root of the website. This file can be edited via your favorite HTML editor and may contain any valid HTML. The following dynamic tags may also be used:

[ProductName] - This is replaced by the name of the product.

[ProductCode] - This is replaced by the product code.

[ImageSmallPath] - This is replaced by the url of the small image for the product.

[ImageLargePath] - This is replaced by the url of the large image for the product.

[DetailLink] - This is replaced by the url of the detail page for the product.

[ProductUID] - This is replaced by the uid number of the product.

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